FAQ

Security

Is ScratchGames Secure?

ScratchGames uses the best data security and encryption technology available in order to make sure that your private information is secure. This involves using 128-bit SSL encryption, secure servers and first tier firewalls in order to keep your information safe and confidential. For more information please click here.

Are my credit card details kept safe?

You can use your credit card with total confidence. All debit / credit Card details are stored on a secure server protected by the latest firewall systems.

Technical

Is this downloadable software?

No, ScratchGames is a FLASH based software; all you need to do is visit the ScratchGames website, log into your ScratchGames account and start playing.

What do I do if I lost my username and password?

If you are having trouble entering your ScratchGames account and you have forgotten your password, please follow these simple steps:

Enter into the ScratchGames login page.
Once inside the login page click the "forgot your password" link (located at right corner of the login page).
You will be presented with a "forgot my password" page.
Please leave your account E-mail and date of birth, press continue.
You will receive an email with your new password.
Once you enter your ScratchGames account you may reset your password or continue to use your new password.

How do I change my password?

Log into the site with your existing Username and Password.
Click on "Account".
Once in "My Account", go to "My Profile" and press "Change my password"

Registration

How do I open an account with ScratchGames?

Opening an ScratchGames account is easy, just follow these easy steps:

Visit www.ScratchGames.com and click on the Play Now button.
This will lead you to a registration page.
Enter the requested details, making sure to exclude any punctuation in the fields.
Once you have created an account you may start playing.
Please remember your password - you will need later.

Please note: your password is case sensitive and has to be entered the same way each time you login.

Banking

How do I deposit?

In order to deposit your first step is to have a real money account:

Click on the "Cashier" button
Select "Deposit"
Once in the cashier, choose your preferred payment method
Fill in your requested details, press deposit and follow the instructions.

What payment methods do you accept?

ScratchGames currently accepts Visa, Mastercard, JCB, AMEX, Discover, Click2Pay, MoneyBookers, and ClickandBuy.

Can I view my deposit history?

You can always check any past deposits:

Click on "History" in the lobby.
Click My Transactions and you will be able to view all deposits history

How can I withdraw my winnings?

In the case you want to cash out your winnings, simply follow the instructions provided below:

Click on 'Cashier' in the lobby.
Click on 'Withdrawal'.
Choose one of the cashout methods for withdrawing your winnings and fill in the required information.
Click on Submit.

You may now check your Cashout history, by clicking on the 'My history' button and choosing 'Cashier History' report.

Cashout requests by the same method within 24 hours may be combined in one payment.

I keep on getting a message saying – "Cashout not allowed at this stage", why?

In the case you have accepted a bonus form ScratchGames, you will need to play according to the bonus terms and conditions before being eligible for a cash-out.

How long does it take to receive my winnings?

All cashouts are processed 48 hours within date requested.

Bonuses

How do I receive my bonus?

Contact customer support and request what bonuses your eligable to receive.

General

What are Scratch Cards?

Scratch cards (also known as scratchies, scratch off, scratch ticket, scratcher, scratch and win, instant lottery, scratch games and scratch-its) are a form of lottery where your presented with a card that has one or more areas containing concealed information. In order to reveal the concealed information, a player needs to simply scratch the area.

What are Online Scratch Cards?

Online scratch cards are quite similar to offline scratchcard lottery games with the only difference being the fact they are accessible through the internet. One of the benefits of playing scratch cards online is the fact that the actual scratching and playing of the card involves a fun animation.

What types of games do you have?

ScratchGames presents players with many type of online lottery games like – scratchcards, blackjack lottery, lottery slots, lottery table games and many other unique and fun online lotto games.

What do you mean by fixed odds?

Fixed odds refers to the fact that all the lotto-games offered at ScratchGames are predetermined with a guaranteed 1 in 3 cards being a winner.

What countries are allowed to open a Real Money account?

For some of our clients their country of residence does not permit their citizens to play with real money. We are very happy for those of you who cannot join us with a Real money account to enjoy from our site with a Practice account.

Why can’t I play in fun money mode anymore?

When you play on ScratchGames fun mode you will be allotted with 1000 USD/GBP/EURO in fun money. Once this fun money has been spent you can continue playing at ScratchGames, but only in real money.

What currencies are available to play in?

ScratchGames currently offers players the ability to play with USD, GBP and Euros

MegaMoneyGames

Help & Information

Copyright © 2010-2012, Scratchgames.com. All rights reserved.
Scratchgames.com sits under Pariplay Ltd (#125304C) of registered address Clinch’s House, Lord Street, Douglas, Isle of Man IM99 1RZ and is regulated by the Isle of Man Gambling Supervision Commission. The licence was issued under the Online Gambling Regulation Act 2001 on April 13th, 2011. All debts are enforceable in law on the Isle of Man. Scratchgames.com (Pariplay Ltd) strictly prohibits access and service to those under the legal age of Eighteen (18)